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8h ago

Judge Approves $150,000 Wag Hotels Settlement Mandating Pet-Care Reforms in Bay Area

The civil judgment establishes enforceable oversight to improve reporting, hygiene, and safety at the chain’s local facilities.

The terms of what Wag Hotels must do to stay in compliance were revealed this week, prosecutors said.
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Overview

  • San Francisco Superior Court Judge Joseph M. Quinn approved the settlement on Sept. 25, with $75,000 in civil penalties and $75,000 in investigative costs.
  • The agreement resolves a civil action alleging violations of California’s Pet Boarding Law and failures to report dog bites at facilities in San Francisco, San Mateo, and Santa Clara counties.
  • Wag Hotels must establish an animal welfare department, expand employee training, retain incident video, keep detailed bite records, report to health authorities, and maintain an on-call veterinarian.
  • The company must run a Playgroup Safety Program and submit to regular audits and inspections under reforms reported to last at least five years.
  • Officials said Wag cooperated and admitted no liability, and cited prior complaints and a 2019 incident in Santa Clara that hospitalized four employees as part of the case record.