Overview

• The confrontation occurred on September 25 on Above Bar Street in Southampton, where security staff tackled a man outside Café Nero after a theft accusation.
• Video shows guards pinning the man as a John Lewis employee searched his bag before nothing was found and the man was released with an apology.
• John Lewis says it is urgently investigating, and Go!Southampton states its service partner Argenbright Security Europe Limited is conducting a formal inquiry.
• The incident was filmed by bystander Thomas Oswald and posted on TikTok, where it has been widely viewed, and the staff member seen confronting the man later appeared to faint.
• One report states Hampshire Police said they had not received any reports regarding the incident, and no charges have been reported.