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Jetstar Asia to Cease Singapore Operations July 31 as Passengers Face Refund Delays

Singapore Airlines Group is boosting flights to former Jetstar Asia routes; Changi Airport Group has enlisted other carriers to maintain regional links.

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Overview

  • Jetstar Asia announced on June 11 that it will progressively reduce its schedule before ending all services on July 31, 2025.
  • Customers report ongoing issues securing refunds and rebooking as they face congested helplines and website glitches despite airline assurances of full monetary reimbursement.
  • Singapore Airlines and its budget arm Scoot plan to introduce new routes to Okinawa and Labuan Bajo while increasing flights to Bangkok, Penang and other key destinations from August.
  • More than 500 Singapore-based employees will be laid off with severance packages offering four weeks’ salary per year of service, bonus payments and job placement assistance.
  • Changi Airport Group is working with additional carriers to restore exclusive links to Broome and Wuxi and Income Insurance is covering losses on non-refundable late-season bookings.