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3w ago

JetBlue, Delta, and Southwest Lead 2025 Airline Satisfaction Rankings

J.D. Power's latest survey shows overall passenger satisfaction improving slightly, with economic challenges potentially impacting future trends.

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The 2025 J.D. Power airline satisfaction survey ranks the top carriers.
New economy class seating on Southwest Airlines.
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Overview

  • The 2025 J.D. Power North America Airline Satisfaction Study reports a modest increase in overall passenger satisfaction compared to 2024.
  • JetBlue ranked highest in customer satisfaction for business/first class, driven by its Mint service and strong staff engagement.
  • Delta Air Lines secured the top spot in premium economy and ranked second in business/first class satisfaction.
  • Southwest Airlines led the economy category for the fourth consecutive year, though upcoming policy changes may affect future rankings.
  • Survey findings are based on feedback from over 10,000 travelers who flew between March 2024 and March 2025, highlighting key service and pricing trends.