Overview
- The 2025 J.D. Power North America Airline Satisfaction Study reports a modest increase in overall passenger satisfaction compared to 2024.
- JetBlue ranked highest in customer satisfaction for business/first class, driven by its Mint service and strong staff engagement.
- Delta Air Lines secured the top spot in premium economy and ranked second in business/first class satisfaction.
- Southwest Airlines led the economy category for the fourth consecutive year, though upcoming policy changes may affect future rankings.
- Survey findings are based on feedback from over 10,000 travelers who flew between March 2024 and March 2025, highlighting key service and pricing trends.