Overview

• Jet2 has agreed to a five-figure out-of-court settlement for 12-year-old Mya Mullin without admitting liability.
• A formal apology accompanied the payment following claims that the sliding glass door at Hotel Lago Taurito did not meet Spanish safety standards.
• Mya ran into the closed balcony door during her 2018 package holiday, suffering deep cuts and scars that required surgery in Las Palmas.
• Hudgell Solicitors brought the claim under EU and Spanish regulations that hold tour operators responsible for ensuring accommodation safety.
• Jet2 said it prioritises customer health and safety and welcomed the resolution of the dispute.