Overview
- About 35 passengers for flight LS879 to Alicante had passports checked and boarding passes scanned before being held in a stairwell for up to 40 minutes.
- An airport worker later told the group the aircraft had already left, according to passengers.
- Travellers say they were told the issue was an "error on the stairwell directions" and that a red rope meant to direct boarding was missing.
- Passengers report staff said no post-boarding headcount is conducted, prompting questions over procedures.
- Jet2 apologized, said it is probing the incident with the airport as a matter of urgency, rebooked customers onto later flights the same day, and issued £10 vouchers.