Overview
- The 7:00 a.m. LS879 to Alicante left while passengers who had passed passport and boarding checks waited in a stairwell for up to about 40 minutes.
- Affected travelers said they were directed downstairs expecting doors to open or a bus to the aircraft, then were told “the plane’s gone.”
- Passengers reported being told there had been an error with stairwell directions and that a usual red-rope diversion to the aircraft was absent.
- One customer said staff told him no post-boarding headcount is performed, raising questions over coordination between airline and airport teams.
- Jet2 apologized, provided £10 vouchers, and said customers were being rebooked on other flights to Alicante today as part of the ongoing review.