Overview
- The American Customer Satisfaction Index’s 2026 Restaurant and Food Delivery Study put Jersey Mike’s at the top of quick‑service chains with an 84 score versus Chick‑fil‑A’s 83, based on 16,464 emailed surveys.
- The ACSI said Jersey Mike’s qualified for the ranking after fast expansion in 2025, including 238 net new locations and roughly $4.2 billion in systemwide sales, which let the chain enter and immediately compete at the top.
- The report credited Jersey Mike’s model for high satisfaction while scaling, citing heavy use of digital ordering and pickup, streamlined order throughput, a narrow menu and strong ratings for freshness, variety and value.
- Chick‑fil‑A’s overall score held steady at 83 and the chain remained the highest‑rated brand in the chicken category, while other chains such as Jimmy John’s and Panda Express tied for third and McDonald’s and Dairy Queen ranked near the bottom.
- ACSI researchers said the result points to shifting consumer priorities toward consistency, convenience and perceived value as food costs rise, a trend that could reward brands that sustain digital reliability and repeatable in‑store quality.