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J.D. Power 2026 Survey Puts T-Mobile No. 1 for Network Quality in Five of Six U.S. Regions

The customer survey points to shifting perceptions following years of T-Mobile network investment.

Overview

  • J.D. Power’s 2026 U.S. Wireless Network Quality Study, drawing on feedback from more than 20,000 customers, underpins the new rankings.
  • T-Mobile ranked highest in the Southeast and Southwest and tied Verizon for first in the Northeast, Mid-Atlantic, and West.
  • Verizon retained the North Central region, with UScellular second and T-Mobile third, underscoring regional variation.
  • The result ends a decades-long pattern of single-carrier dominance and aligns with recent Opensignal and Ookla findings favoring T-Mobile.
  • T-Mobile credits sustained investments in spectrum, towers, standalone 5G, 5G Advanced, and cloud-native architecture, while differing survey and device-based methods can yield different leaders.