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5h ago

J.D. Power 2025 Finds Higher Airport Satisfaction as MSP Leads Mega Hubs Again

Renovations and locally focused amenities are driving the gains, J.D. Power says.

A replica WNBA court inside the Indianapolis International Airport.
Image
Minneapolis-Saint Paul International Airport, in Minnesota, pictured, was the satisfaction winner in J.D. Power's mega airport category.
Passengers at security at Denver International, ranked 13th.

Overview

  • Overall North American airport satisfaction rose 10 points year over year to 619 on J.D. Power’s 1,000-point scale.
  • Minneapolis–Saint Paul retained the top spot among mega airports, with John Wayne (Orange County) leading large airports and Indianapolis ranking first among medium airports.
  • J.D. Power attributes the improvement to completed and ongoing capital projects plus stronger food, beverage and retail offerings that create a sense of place.
  • Persistent pain points remain for travelers, including long wait times, crowded terminals, higher airfares and frequent delays, with some hubs seeing score declines despite overall gains.
  • The 2025 results draw on 30,439 surveys collected from July 2024 to July 2025, and analysts note that active construction can dent short‑term experience even as it sets up longer‑term gains.