Overview
- Minneapolis–Saint Paul repeated as the top mega airport with a score of 660, while John Wayne led large airports with 730 and Indianapolis topped medium airports with 713.
- Newark remained last among mega hubs at 565, Cleveland Hopkins improved to 611 yet stayed near the bottom of medium airports, and Chicago’s O’Hare and Midway ranked below their category averages.
- The study drew on 30,439 traveler surveys collected from July 2024 through July 2025 and grouped airports as mega, large, or medium based on annual passenger volumes.
- J.D. Power credited gains primarily to better food, beverage and retail offerings plus easier airport navigation, with airports emphasizing authentic local brands seeing notable boosts.
- J.D. Power noted construction can temporarily dampen satisfaction even as it targets long‑term improvements, citing major rebuilds underway at Cleveland and O’Hare, and found “perfect” experiences correlate with higher in‑terminal spending ($42.39 vs. $25.85).