Overview

• On June 29, Manford arrived at the Village Hotel near Bournemouth Hospital to find his two-room booking overbooked, forcing him and his friend to share one room.
• The comedian posted a video on X condemning the hotel’s overbooking policy as “ridiculous” and warning fans that busy hotels can bump confirmed reservations.
• Village Hotel Group issued a formal apology for the booking error and expressed regret over the inconvenience caused to guests.
• Hotel management asked Manford to remove his video, but he refused, arguing that transparency is essential for consumer awareness.
• Manford says his stance highlights tension between head-office revenue strategies and frontline staff and urges the chain to review its overbooking procedures.