Overview
- The law took effect on Thursday, Oct. 1, requiring companies across sectors to put in place measures to prevent and respond to customer harassment (カスハラ).
- The Miyagi Labour Bureau opened a special consultation desk on Oct. 1 to give free advice to businesses and workers through March 2027.
- The labour union UAゼンセン has issued awareness materials, including a video, urging employers to adopt prevention measures and train frontline staff.
- Stakeholders warn implementation will vary by industry and company size and that separating legitimate complaints from abusive behavior will remain a persistent practical challenge.
- Authorities and unions say the next phase will rely on industry cooperation and clearer, practical guidance from labour bureaux to help small firms operationalize case‑by‑case responses and protect workers.