Overview

• Surveys of more than 1,400 clinicians found a 21.2% absolute reduction in burnout at Mass General Brigham by day 84 and a 30.7% increase in documentation-related well-being at Emory by day 60.
• Response rates were modest, with about 30% at day 42 and 22% at day 84 at Mass General Brigham and 11% at Emory, which the authors note could skew results toward enthusiastic users.
• Clinicians reported more face-to-face time and regained personal hours, though some said the tools added to note-writing and had limited fit for specialties like pediatrics and hospice and palliative care.
• Mass General Brigham scaled ambient documentation from an 18-physician pilot in 2023 to more than 800 providers by July 2024 and to more than 3,000 routine users with systemwide availability by April 2025.
• Researchers plan continued evaluation as vendors update models, with tracking of burnout, time spent on notes, and potential expansion to nurses and rehabilitation therapists later this year.