Overview
- Ayushi Gupta wrote that her Ola bike driver in Jaipur ran out of petrol, so she chose to walk roughly 1 km with him to a petrol pump before the ride continued.
- She said her ETA shifted from 6:33 pm to 7:00 pm, the app initially showed Rs 101, and the driver then asked for Rs 7 more after the detour reflected in the fare.
- Gupta described feeling hurt despite the small amount and later framed the experience as a reminder that empathy is not transactional.
- Her LinkedIn post went viral and drew mixed reactions, with some users noting that small top‑ups can prevent negative app balances for drivers who rely on daily earnings.
- Coverage by India Today, News18, and Business Today reported the episode and online responses, and noted that Ola had not issued a public comment at the time of reporting.