Overview
- Jagex removed the Dragon Slayer 2 promotional trailer and opened an urgent investigation on Monday after players and Reddit users identified obvious AI anomalies in the footage.
- Viewers pointed to specific artefacts such as a six‑fingered hand and modern-looking boots that broke the cinematic's medieval look and triggered the backlash.
- The company says the trailer was produced by a trusted external partner that had explicitly confirmed no generative AI would be used, and Jagex is now auditing partner work and review processes.
- Jagex reiterated its company policy that it does not use generative AI in player-facing assets and pledged an immediate overhaul of approval steps plus conversations with outside vendors.
- The incident has eroded community trust and could lead to tighter partner oversight and more community-driven content checks, with Jagex saying it will commission creators to rework the Dragon Slayer II story.