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Italy’s Tax Portal Restored After Submission Launch Overload

A surge in taxpayer activity caused system slowdowns, prompting calls for deadline extensions, but full functionality has now been restored.

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Overview

  • The Agenzia delle Entrate portal faced technical slowdowns on May 16 due to a high volume of access for 2025 precompiled tax returns.
  • Intermediaries were unable to access site functionalities starting at 10:30 AM, disrupting their ability to assist taxpayers.
  • Sogei, the technology partner for the platform, intervened to resolve the issues, and full service was restored later the same day.
  • The Consiglio Nazionale dei commercialisti and Codacons have requested deadline extensions and penalty waivers for affected users.
  • The 2025 precompiled tax return system includes expanded features, such as simplified forms for non-VAT taxpayers and new data modules for separate taxation and capital gains.