Overview
- The right‑wing government’s measure took effect Monday, June 1, 2026, giving drivers a legal right to partial or full toll refunds when planned construction makes journeys materially longer.
- Refunds are graded by delay and distance so small delays on short trips may not qualify and multi‑hour construction delays can trigger full reimbursement; operators published examples such as a 75% refund for a 40‑minute delay on a 90 km route.
- Claims must be lodged digitally via operator portals or the Muovy cashback app and apply only to stretches run by a single operator until a unified, multi‑operator system becomes available on December 1, 2026.
- Foreign drivers are in principle eligible but face practical hurdles because app registration may require an Italian tax number (codice fiscale) and refunds are only paid if the amount exceeds one euro.
- Consumer groups welcome the accountability aim but warn operators could later raise tolls to recoup compensation; ART is working on wider tariff and performance reforms that may change cost and enforcement rules over coming years.