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IT Outage Grounds Over 40 Aeroflot Flights While Hackers Claim System Breach

Unverified claims of a prolonged cyberattack have heightened fears over passenger data after the carrier’s systems crashed

DENPASAR, INDONESIA - 2025/06/22: An Aeroflot Airbus 350-900 taking off from Denpasar Bali Ngurah Rai airport. Aeroflot does operate direct flights to Indonesia from Sheremetyevo airport. The route from Moscow to Bali can also include a transfer in in Asia: Hong Kong, Seoul or Bangkok. (Photo by Fabrizio Gandolfo/SOPA Images/LightRocket via Getty Images)
An Aeroflot passenger aircraft flies past multi-storey apartment blocks before landing at Sheremetyevo International Airport, on the outskirts of Moscow, Russia July 24, 2024. REUTERS/Shamil Zhumatov/File Photo
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An Aeroflot passenger plane descends before landing at the Sheremetyevo international airport outside Moscow, Russia, August 23, 2023. REUTERS/Maxim Shemetov/File Photo

Overview

  • Aeroflot reported an information systems failure on July 28, cancelling more than 40 flights to destinations across Russia as well as Minsk and Yerevan
  • Passengers at Moscow’s Sheremetyevo Airport queued to retrieve checked luggage and rebook flights after the airline urged them to leave following cancellations
  • A group identifying itself as Silent Crow and Cyberpartisans BY said it spent a year inside Aeroflot’s network, destroying 7,000 servers and accessing senior managers’ computers
  • Reuters and other agencies have not verified the hackers’ statement or the threat to release personal data of all Russians who have flown with Aeroflot
  • Aeroflot’s IT specialists are working to restore normal operations but the airline has offered little detail on the cause of the outage or when services will resume