Overview

• The IRS handled over 7.6 million calls this tax season, a significant increase from last year, with reduced average wait times from 28 minutes in 2022 to just three minutes in 2024.
• IRS Direct File, a new free filing option, was used by 60,000 taxpayers in its pilot year, despite being available to 19 million eligible filers.
• In-person assistance at IRS offices increased by 37%, helping an additional 170,000 taxpayers compared to 2023.
• The IRS website saw an 18% increase in visits, with significant traffic to the 'Where's My Refund?' tool.
• Despite technological improvements, H&R Block experienced significant outages affecting last-minute filers on Tax Day.