IRS Reports Significant Improvements in Tax Filing Services for 2024

Enhanced services and reduced wait times mark this year's tax season, largely due to increased funding from the Inflation Reduction Act.

The IRS handled over 7.6 million calls this tax season, a significant increase from last year, with reduced average wait times from 28 minutes in 2022 to just three minutes in 2024.
IRS Direct File, a new free filing option, was used by 60,000 taxpayers in its pilot year, despite being available to 19 million eligible filers.
In-person assistance at IRS offices increased by 37%, helping an additional 170,000 taxpayers compared to 2023.
The IRS website saw an 18% increase in visits, with significant traffic to the 'Where's My Refund?' tool.
Despite technological improvements, H&R Block experienced significant outages affecting last-minute filers on Tax Day.