Overview
- Coimisiún na Meán has launched a formal Digital Services Act investigation into whether X lets users appeal moderation decisions.
- The review examines if users receive outcomes of reports and clear notice of their right to appeal platform decisions.
- Compliance with Article 20 requirements for an accessible, user‑friendly internal complaint‑handling system is a central focus.
- The probe is the regulator’s first under the DSA and stems from its supervision team’s concerns supplemented by input from NGO HateAid and a user complaint.
- Potential penalties include fines of up to 6% of turnover, the regulator plans to coordinate with the European Commission, and X has been contacted for comment.