Overview
- Passports issued between 23 December 2025 and 6 January 2026 were printed in a way that is not fully compliant with international standards due to a software update issue.
- The Passport Service has emailed affected holders with instructions to return their passport book and any passport card for reissue.
- New passports will be dispatched within a maximum of ten working days, according to the Passport Office.
- Border agencies were alerted through ICAO and Irish Border Management to reduce the risk of disruption, though some travellers may encounter issues at eGates or control points.
- Customers with imminent travel are advised to contact Customer Services at passportreturn@dfa.ie or +353 01 613 1780 for urgent assistance.