Overview
- Travellers reported being unable to log in or complete bookings on the IRCTC website and app during Saturday’s rush.
- Downdetector showed roughly 180 user reports at around 10:07 am, indicating widespread trouble accessing services.
- IRCTC’s X account responded to individual posts and directed users to file issues via its eQuery portal.
- Several users said Tatkal booking windows had been unreliable for the past three to four days.
- Some complaints cited payment and allocation anomalies, including successful PhonePe payments paired with waitlisted tickets, as Indian Railways operated over 12,000 special trains for the festive period.