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IRCTC Logs 6,645 Food Quality Complaints in 2024-25

Railway Minister cites fines, warnings, advisories issued to caterers following passenger complaints on IRCTC trains.

According to the data, in 2023-24, 2022-23, and 2021-22, the number of complaints received from passengers was 7,026, 4,421, and 1,082, respectively.
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Overview

  • IRCTC imposed fines in 1,341 cases after food quality complaints and issued 2,995 warnings, 1,547 advisories and took further action in 762 instances.
  • The corporation conducted transparent tenders published on its website and awarded onboard catering contracts for clusters of trains, including Vande Bharat services, to 20 entities.
  • Food quality grievances peaked at 7,026 complaints in 2023-24 before declining to 6,645 in 2024-25.
  • Quality assurance steps include meals from designated and modernized Base Kitchens, CCTV monitoring of kitchen operations, use of branded raw materials and deployment of food safety supervisors.
  • CPI(M) MP John Brittas’s questions in the Rajya Sabha about food safety and tender awards prompted the minister’s detailed written reply.