Overview
- IRCTC has moved from warnings to formal action by initiating legal and criminal proceedings against 15 unauthorized e‑catering portals after repeated complaints.
- Railway sources say the west zone received about 300 to 400 complaints linked to fake sites that take orders, accept payments and then fail to deliver or refund.
- IRCTC named specific domains in its drive, including railrestro.com, railmitra.com, travelkhana.com, trainscafe.com, railmeal.com and comesum.com.
- Officials warn the imposter sites collect sensitive passenger data such as PNRs, phone numbers and payment details and may source food from kitchens that do not follow FSSAI rules, raising fraud and health risks.
- Passengers are advised to book only through IRCTC’s official channels — the Food on Track app, the e‑catering website, the 1323 helpline or authorised partners — while IRCTC works to shut down the fake portals and tighten controls over search listings.