iPhone 15 Pro Models See Declining Customer Satisfaction

Survey reveals poor battery life and lack of compelling upgrades among common complaints, while iPhone 15 and 15 Plus models see increased satisfaction.

• Customer satisfaction ratings for the iPhone 15 Pro and iPhone 15 Pro Max continue to decline, according to a survey of over 700,000 user-generated Google reviews.
• The iPhone 15 Pro now has the lowest customer satisfaction rating of any premium iPhone model, with 5-star ratings having decreased to 68 percent from October 2023.
• Common complaints include poor battery life, a lack of compelling upgrades compared to previous models, and issues with the physical design, such as protruding rear cameras.
• Despite these issues, the iPhone 15 and iPhone 15 Plus models have seen an increase in satisfaction ratings, with 5-star reviews for January 2024 standing at 78 percent and 73.5 percent respectively.
• Future software updates from Apple may improve user experience, but it is unclear how long this will take and whether it will affect customer satisfaction ratings.

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