Overview

• Customer satisfaction ratings for the iPhone 15 Pro and iPhone 15 Pro Max continue to decline, according to a survey of over 700,000 user-generated Google reviews.
• The iPhone 15 Pro now has the lowest customer satisfaction rating of any premium iPhone model, with 5-star ratings having decreased to 68 percent from October 2023.
• Common complaints include poor battery life, a lack of compelling upgrades compared to previous models, and issues with the physical design, such as protruding rear cameras.
• Despite these issues, the iPhone 15 and iPhone 15 Plus models have seen an increase in satisfaction ratings, with 5-star reviews for January 2024 standing at 78 percent and 73.5 percent respectively.
• Future software updates from Apple may improve user experience, but it is unclear how long this will take and whether it will affect customer satisfaction ratings.