Investigation Reveals Risks of Online GP Consultations

Digital tools in GP practices have led to delayed diagnoses, patient harm, and even deaths, according to the Health Services Safety Investigations Body.

Patients struggle with accessing or navigating online systems, leading to frustration and missed care.
Instances of delayed cancer diagnoses due to online consultations were highlighted in the report.
The report urges NHS England to evaluate and address patient safety risks associated with digital tools.
Online-only consultation methods have become barriers, especially for elderly and non-tech-savvy patients.
Experts call for a balanced approach, integrating both digital and traditional methods to ensure patient safety.