Overview

• Patients struggle with accessing or navigating online systems, leading to frustration and missed care.
• Instances of delayed cancer diagnoses due to online consultations were highlighted in the report.
• The report urges NHS England to evaluate and address patient safety risks associated with digital tools.
• Online-only consultation methods have become barriers, especially for elderly and non-tech-savvy patients.
• Experts call for a balanced approach, integrating both digital and traditional methods to ensure patient safety.