Overview

• Secretary of Transportation Pete Buttigieg has promised to investigate a viral video showing baggage handlers at Miami International Airport mishandling a passenger's wheelchair.
• American Airlines, whose employee was seen in the video, is also reviewing the footage and has reiterated its commitment to passengers with disabilities.
• According to the Transportation Department, more than one in every 100 wheelchairs and scooters transported in cargo on domestic flights is damaged, delayed or lost.
• In 2022, U.S. airlines reported 11,389 mishandled wheelchairs and scooters, up from 7,239 the previous year.
• The Transportation Department is considering a rule that would allow passengers to remain in their wheelchairs during flights.