Overview

• The Advanced Postal Technology system launched nationwide on August 4 to modernize transactions, tracking and payments at more than 164,000 India Post offices.
• Dedicated support teams and real-time monitoring systems resolved the bulk of slowness and server failures within 24 hours of rollout, enabling over 20 lakh bookings and 25 lakh deliveries on August 5.
• Customers at affected branches have endured long queues and missing receipts for money orders, raising fears of delayed Raksha Bandhan deliveries.
• The Department of Posts is closely monitoring system performance under its IT 2.0 initiative and integrating APT with ONDC and GeM platforms for automated pricing and route optimization.
• Private courier companies are seeing a surge in demand as customers seek reliable alternatives following postal service disruptions.