Intel and Qualcomm Clash Over Snapdragon Laptop Return Rates

Intel claims high return rates for Snapdragon PCs due to software issues, while Qualcomm defends its devices as meeting industry standards.

Intel's interim co-CEO Michelle Johnston Holthaus stated that retailers are concerned about high return rates for Qualcomm Snapdragon-powered laptops, citing software compatibility issues as the primary cause.
Qualcomm refuted Intel's claims, asserting that its return rates are within industry norms and highlighting strong customer reviews for Snapdragon PCs.
Snapdragon X Elite laptops currently hold a small 0.8% market share, while Arm-based PCs overall account for 10% of the market, driven largely by Apple's M-series processors.
Qualcomm predicts that 30% to 50% of laptops could transition to non-x86 platforms, including Arm, within the next five years, though this remains speculative.
Intel emphasized its advancements in power efficiency and performance with its Lunar Lake processors to compete with Arm-based rivals and expects more competition in the PC market by 2025.