Overview

• AHPI warned its 15,000-plus member hospitals could stop cashless treatment for Star Health policyholders from September 22 unless long-running grievances are addressed.
• Member hospitals cite refusal to update tariffs, unjustified deductions, claim rejections after approval, and abrupt withdrawal of cashless tie-ups as the core issues.
• The General Insurance Council opposed AHPI’s move, called for talks to resume, and cautioned that suspensions would burden patients with upfront hospital payments.
• The council said a mediation meeting set for September 2 was postponed by AHPI, while Star Health maintained it has received no suspension notices and pledged to ensure claim settlement even if cashless fails.
• AHPI referenced Ombudsman data showing Star Health led FY24 complaints at 13,308—over 10,000 tied to claim rejections—and noted a recent advisory against Bajaj Allianz was withdrawn after negotiations.