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Insurer Rejects Claim After 40ft Balcony Fall as Mother Borrows £15,000 to Repatriate Son

The 23-year-old remains in a London hospital awaiting further surgery.

Overview

  • Will Hannington fell from a fourth-floor hotel balcony in Dubrovnik, suffering a smashed femur, fractures and internal injuries.
  • He underwent a five-hour operation in Croatia and woke in intensive care, with treatment covered locally via his European Health Insurance Card.
  • The family says the travel insurer denied the claim as 'self-risk behaviour', and they have not named the company.
  • With flying deemed unsafe, his mother paid for a private ambulance that drove across eight countries for about 30 hours to bring him home.
  • He currently has little or no movement in parts of his legs, faces a long rehabilitation, and a GoFundMe started by a family friend aims to help repay the £15,000 loan.