Inquest Reveals Miscommunication in Fatal Allergy Incident at Costa Coffee

A 13-year-old girl died after being served a dairy-based drink despite her mother's specific request for soya milk, raising questions about staff training and communication barriers.

Hannah Jacobs suffered an immediate allergic reaction after taking a sip of the drink at a dental appointment.
The barista, Urmi Akter, claimed she did not hear the request for soya milk and did not show the allergy book to the mother.
Legal protections allowed Ms. Akter to avoid answering incriminating questions during the inquest.
The mother, Abimbola Duyile, expressed her frustration and terror upon realizing the drink contained dairy.
Medical experts testified that timely administration of adrenaline might have saved Hannah's life.