Overview

• Joel Cauchi killed six people and injured ten others in a mass stabbing at Westfield Bondi Junction in April 2024 before being shot by police.
• The sole CCTV operator, CR1, was absent when the attack began and delayed placing a triple-zero call by ten minutes, providing unclear and potentially misleading information to responders.
• International expert Scott Wilson testified that CR1’s competency was inadequate, citing pre-attack concerns and her inability to effectively manage the emergency response.
• Scentre Group’s post-incident reforms, including mandatory dual control-room staffing and immediate call authorization, are under review during the ongoing inquest.
• Cauchi’s untreated schizophrenia and the systemic gaps in mental health care are being examined as contributing factors to the tragedy.