INE Restores Appointment Platform After Internet Service Failure
The disruption hit a Coahuila registration deadline, raising questions about the unnamed telecom provider.
Overview
- The electoral institute said internet service problems from its contracted provider on Feb. 10 disabled online scheduling for the Credencial para Votar.
- Users reported ripple effects on other federal procedures that validate data with INE systems, including passport processing.
- By Feb. 11, INE announced its internet communication and appointments program were functioning normally with features progressively returning.
- INE’s technical units attributed the issue to a failed consultation service that populates the state catalog in the appointment form, which triggered confusing site messages.
- The authority reported no compromise of personal data or institutional databases, activated monitoring and contingency protocols, and declined to identify the service provider.