Overview
- The INE reported Tuesday that its online appointment platform has suffered intermittent outages that have prevented people from finishing requests for the credencial para votar.
- Technical staff in the INE’s Unidad Técnica de Servicios de Informática traced the problem to an external cut in a fiber‑optic link that connects the institute to RENAPO for CURP validation.
- INE says the fault lies outside its own servers and the service provider has dispatched technicians to the Nextengo central to diagnose and repair the damaged link.
- To reduce citizen disruption, the Dirección de Atención Ciudadana is collecting contact details from affected users so the INE can schedule appointments once the system is restored.
- CURP validation is a required step to issue a voter ID, so the outage directly blocks appointment completion and could delay access to credentials until the provider finishes repairs and normal service resumes.