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IndiGo's System Glitch Disrupts Flights Nationwide

Passengers face long delays and chaos at airports as India's largest airline grapples with a major technical outage.

  • IndiGo Airlines experienced a system-wide technical glitch starting at 12:30 PM on Saturday, affecting online bookings and check-ins across India.
  • The outage led to long queues and delays at major airports including Delhi, Mumbai, Bengaluru, and Chennai, with some passengers resorting to manual check-ins.
  • IndiGo, which operates over 2,000 flights daily and holds a 60% market share in India's domestic airline sector, has been criticized for its handling of the situation.
  • The disruption coincided with the busy festive travel season, exacerbating passenger frustration and prompting complaints on social media.
  • IndiGo has acknowledged the issue and stated that efforts are ongoing to restore normalcy, while investors and passengers call for improvements in service.
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