Overview
- IndiGo’s website and mobile app stopped allowing flight bookings, web check‑ins and payment confirmations on Friday, with users seeing a “no data available” message.
- The airline said its technical teams and an unnamed technology partner were working to restore services and advised customers needing immediate help to contact its Contact Centre or use airport counters.
- This was the second disruption to IndiGo’s core reservation platform in one week after the carrier reported intermittent issues on Wednesday, and Reuters journalists in multiple cities verified booking failures.
- IndiGo carries roughly two thirds of India’s domestic market, so the outages can create longer queues and missed connections for many travellers and force passengers to allow extra time at airports.
- The fresh outage renews scrutiny of the carrier’s operational and technology resilience after a major December crisis that led to about 4,500 cancelled flights and regulatory attention.