Overview
- IndiGo confirmed intermittent problems with its core reservation platform that on Wednesday caused its website and app to show messages such as “No Data Available” and “No flights found.”
- The airline said its teams and an unnamed technology partner were working on a priority fix and advised passengers with urgent travel needs to contact its customer service centre.
- Passengers in at least three Indian cities and users of third-party booking sites reported being unable to search for, buy or check in for flights, with complaints posted on X (formerly Twitter).
- The outage is a separate technical issue from the airline’s December pilot-roster crisis that led to about 4,500 cancellations but it has renewed scrutiny of IndiGo’s operational and digital resilience.
- Travel agents and passengers should expect continued disruptions until the investigation is complete and regulators, partners and large-volume users will watch for a disclosed root cause and timeline for full restoration.