Overview
- IndiGo said its core reservation platform faced intermittent issues on Wednesday that prevented some customers from searching flights, booking tickets and completing web check‑in.
- The airline posted that technical teams were working with an unnamed technology partner to restore services and advised urgent travellers to contact its call centre for help.
- Reporters and users in at least three Indian cities saw “no data available” or error messages on the IndiGo site and app, and some third‑party booking sites showed related errors.
- At least one passenger reported that customer‑care could not assist because of server problems, and IndiGo has not disclosed the root cause or the partner behind the reservation system while the Ministry of Civil Aviation had not replied to requests for comment.
- Because IndiGo carries roughly two‑thirds of India’s domestic market and faced about 4,500 cancellations in December, the outage highlights how a single IT failure can ripple into large passenger delays and renewed regulatory attention, including from the CCI.