IndiGo Ranked Among World's Worst Airlines in 2024 AirHelp Report

The Indian budget carrier, placed 103rd out of 109 airlines, disputes the credibility of the survey methodology and results.

The 2024 AirHelp Score ranked IndiGo 103rd globally, citing poor claim processing, customer satisfaction, and on-time performance as key factors.
IndiGo criticized the survey's methodology, particularly the lack of transparency around the sample size and inclusion of Indian passengers, questioning its credibility.
The survey evaluated airlines across 54 countries based on punctuality, service quality, and compensation claim handling, with Brussels Airlines topping the list.
IndiGo faced additional scrutiny after a passenger reported a serious injury while deboarding via a ramp, raising concerns about safety practices.
The airline's shares dipped following the report, while IndiGo emphasized its strong domestic market share and operational scale, refuting the findings.