Overview

• Flight 6E138 departed Mumbai at 2:45 AM on August 1, and cabin crew were assisting a passenger suffering a panic attack when another traveller slapped him in the aisle.
• Upon landing in Kolkata at 5:35 AM, the assailant was de-boarded, detained by Bidhannagar Police and later released after being officially labeled unruly by IndiGo.
• IndiGo condemned the physical assault as completely unacceptable and stated its crew adhered to established standard operating procedures throughout the incident.
• The airline has reported the case to the Directorate General of Civil Aviation, which is reviewing the incident for potential no-fly listing and further disciplinary action under aviation regulations.
• The episode highlights rising concerns over in-flight safety and passenger mental health crises, prompting airlines to reinforce crew training and regulatory enforcement of unruly behavior protocols.