Overview
- IndiGo will issue Rs 10,000 travel vouchers to customers it labels severely impacted during the December 3–5 chaos, redeemable on any IndiGo flight for 12 months.
- The voucher is described as being in addition to compensation required under government rules for flights cancelled within 24 hours of departure.
- The airline says refunds for cancelled flights have been processed in most cases, with remaining transactions expected shortly, and directs customers booked via platforms to work through their agents or email its support address.
- IndiGo has not specified the criteria it will use to determine which passengers qualify as severely impacted.
- The company says operations have stabilized with no recent same-day cancellations except for uncontrollable factors, while the government has already imposed a 10% cut to its flight schedule.