Overview

• IndiGo's flight 6E17 from Mumbai to Istanbul, originally scheduled for 6:55 AM, was delayed multiple times and rescheduled to depart at 11 PM due to a technical glitch.
• Passengers, including many students, were stranded at Mumbai airport for over 16 hours, with some staging protests demanding refunds or alternate flight arrangements.
• Reports from passengers highlighted poor communication, lack of food or water, and unprofessional behavior by airline staff during the extended delay.
• The delay caused significant disruptions for passengers with connecting flights from Istanbul, with some expressing concerns about missed onward journeys.
• IndiGo issued an apology, stating that an alternate aircraft was arranged and emphasizing that customer safety and comfort remain their priorities.