Overview
- The story centers on flight attendant Jenifar, who posted a video on Instagram showing her massaging an elderly passenger’s calves and knees during a flight after seeing the woman in visible pain.
- The Instagram post was published to mark International Cabin Crew Day and includes the passenger sitting on the cabin floor and expressing gratitude with gestures and the words the attendant recognised as “nanri” and “maa.”
- Jenifar says she asked permission before helping and described the act as a personal choice that left a lasting emotional impact on her.
- She reported that colleagues later helped the passenger walk comfortably during the flight, and mainstream outlets have amplified the video without an IndiGo company statement in the coverage.
- The clip has gone viral and drawn mixed reaction online, with many praising the compassion shown and others questioning what kinds of physical assistance cabin crew should provide and what medical or policy limits apply.