Overview
- About 500 flights were cancelled on Monday as IndiGo planned 1,802 services to 137 of its 138 destinations, with delays persisting at major hubs including Delhi, Mumbai, Bengaluru and Hyderabad.
- The DGCA issued show-cause notices to CEO Pieter Elbers and accountable manager Isidro Porqueras, extended their reply deadline to 6 pm Monday, and the airline sought additional time beyond 48 hours to respond.
- Civil aviation minister Ram Mohan Naidu told Parliament the primary cause was internal planning and rostering lapses under the new Flight Duty Time Limitations and pledged very strict action to set an industry example.
- Refunds accelerated with Rs 610 crore released by Sunday and total refunds since November 21 cited at Rs 827 crore, while about 4,500 of roughly 9,000 delayed bags were returned and the remainder targeted within 36 hours.
- The week’s mass cancellations have affected 15.3 lakh passengers, with a board-level crisis group overseeing recovery and IndiGo maintaining a December 10 target for network stabilisation.