Overview

• Chayan Garg arrived early for his June 6 Jaipur-Mumbai flight but stepped away for a washroom break and returned to find boarding closed with no announcements.
• He pointed out that another IndiGo flight to Dehradun had been called minutes earlier, calling Jaipur’s silent airport policy into question.
• Garg pleaded for alternative options but was denied boarding and lost a business deal worth ₹2.65 lakh.
• IndiGo stated it followed standard procedure by closing the gate 25 minutes before departure and offered him a seat on the next flight, which he declined.
• Social media users shared similar gate-closure experiences and urged airlines to improve passenger communication and empathy.