Overview

• On August 4, Chandigarh traveler Rattan Dhillon alleged that inconsistent scale readings at Goa’s Dabolim Airport led to a ₹11,900 excess baggage charge
• IndiGo says its scales undergo regular maintenance, calibration and certification and that an internal review found no equipment discrepancies
• Goa International Airport confirms annual verification of check-in machines by the Office of the Controller, Legal Metrology, with enhanced periodic inspections
• Dhillon’s viral post on X has topped a million views and reignited debate over consumer rights and fee transparency in domestic air travel
• Consumer groups and frequent flyers are urging independent audits and public display of calibration records to bolster accountability