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IndiGo Cancellations Persist for Fifth Day as Government Caps Fares, Orders Refunds

Passenger protections plus a formal probe now shape the response to IndiGo’s crew‑planning failures under new pilot duty rules.

Overview

  • Hundreds of IndiGo flights were scrubbed on Saturday across major hubs, with tallies reported at Bengaluru (about 124), Mumbai (109), Delhi (106) and Hyderabad (about 66–69), even as the airline says operations are steadily resuming.
  • The Civil Aviation Ministry directed automatic full refunds, hotel stays for stranded travelers and special assistance for seniors, and it reimposed temporary airfare caps to curb price spikes seen as high as ₹90,000 on some routes a day earlier.
  • Regulator DGCA set up a four‑member committee to review what it called IndiGo’s misjudgment and planning gaps, with findings due in 15 days and potential enforcement action to follow.
  • To stabilize schedules, the DGCA granted IndiGo short‑term relief from certain night‑duty FDTL provisions, including exemptions extended through February 10, 2026, drawing concern from pilot groups about fatigue safeguards.
  • IndiGo CEO Pieter Elbers apologized, said the carrier conducted a systems reboot, projected cancellations would fall below 1,000 on Saturday and forecast a return to normal between December 10 and 15, while Indian Railways added coaches and special trains to absorb displaced demand.