Overview

• Rhea Chatterji, a Mumbai entrepreneur, alleges a First Officer opened the forward lavatory before takeoff on August 8 after knocks, briefly looked at her, then shut the door.
• She says she felt violated as flight attendants minimized the incident as an inconvenience and asked her to meet senior crew in the cockpit, which she declined due to anxiety.
• After landing, she emailed IndiGo leadership and later received calls, an apology email, and offers of a refund and travel vouchers, which she criticized as a box‑ticking exercise.
• IndiGo publicly apologized, called the event an inadvertent mistake, said the involved crew were counselled and sensitised, and pledged reinforced training to prevent repeats.
• Social media reaction remained critical of the airline’s handling; no regulatory action or independent probe has been reported, while IndiGo sources told Times Now the co‑pilot apologized on board and refunds and vouchers were issued.